Cancellation Right Policy for wernerchristusa.com

1. Right to Cancel
You may cancel your order or return products within 14 days of delivery without providing a reason. This applies to all unused items in their original condition and packaging.

2. How to Cancel
To exercise your right:

  1. Before shipment: Contact Customer Support immediately.
  2. After delivery: Submit a return request via the Returns Portal and ship items back within 14 days.

3. Return Conditions

  • Products must be unused, with tags and original packaging intact.
  • Exclusions: Custom-made items (e.g., monogrammed products) and hygiene-related goods.

4. Refund Process

  • Refunds are issued within 7 business days of receiving returned items.
  • Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong/damaged items).

5. International Returns

  • Customers outside the EU/US:
    • Responsible for return shipping costs and customs fees.
    • Must mark packages as “RETURNED GOODS” to avoid import taxes.

6. Contact
For cancellation assistance, use our Support Form.